Introduction

Kanban is one of the most widely used Agile methodologies/frameworks for managing business workflows and processes. This guide reviews how Kanban can be used to manage workflows, support tickets, and support product development.

The key objectives of Kanban are to facilitate visualization of workflows, limit work in progress, and optimize workflows to deliver high business value in a short timeframe. To achieve these objectives, Kanban incorporates artifacts, such as a Kanban Board and a Kanban Backlog. The Kanban Board is created by the Kanban Manager and/or the Kanban Team. The Kanban Backlog is created by the Product Owner. These roles and their associated responsibilities are discussed in the Kanban Roles section of this guide.